Delivering an impressive buyer expertise (CX) is now not a operate; failing to satisfy buyer expectations can jeopardize business development. A latest Qualtrics examine discovered that dangerous experiences put a business susceptible to shedding a median of 9.5% of its income. But linking CX to business worth and the underside line is a problem when siloed information and a scarcity of expertise can’t ship the multi-channel expertise prospects anticipate.
In this episode of the Solution in Focus sequence, you’ll pay attention in as Allison Windon, senior vp of technique at Qualtrics, talk about how one can elevate CX primarily based on insights you generate from prospects’ real-time journeys. You’ll additionally hear how one can totally leverage Qualtrics solutions in your AWS Cloud.
You’ll hear how Qualtrics helps you:
- Reduce the associated fee to serve by understanding and optimizing inefficient journeys and buyer touchpoints.
- Improve buyer retention by figuring out and prioritizing strategic areas of enchancment throughout your entire buyer journey.
Increase buyer lifetime worth by understanding and enhancing loyalty behaviors that drive repeat purchases.